Why you should not place a currency converter directly on your website


If you sell into other countries and include a currency converter on your site, you need to be aware that customers will tend to rely on the exact conversion amount provided, without considering the margins and commissions that banks factor into their rates.

This can lead disputed transactions and unhappy customers when they end up paying several percent more than your website quoted. By providing a link to an external currency converter instead, it is much clearer to your customers that they will be charged the stated price in the store’s currency, and that their bank will handle the currency conversion at their own rates, current at the time the transaction is made.


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